Frequently Asked Questions (FAQ)

For our frequently asked please see below. If you need any further help, please do not hesitate to contact us and we will be more than happy to help.

Which areas do you cover?

We cover Sussex and Surrey.

How do I secure a booking?

To secure a booking we require a £75 deposit. The full balance is payable by bank transfer 1 month prior to the event
Please pay the deposit as soon as you can to secure your date.
We are currently taking wedding bookings up to two years in advance.

Are there any specific requirements needed at the venue?

To ensure the event runs as smoothly as possible, it would be great if the below steps were covered:

Having enough space for the mirror is vital. We require 2m in height, 2m width and 2m in length
13 amp power supply close to the mirror.
Venue parking for unloading and loading the equipment.
A lift if the event is being held above ground floor.

What is your cancellation policy?

If you need to cancel your booking we will refund your deposit up to 2 months prior to your event, After 2 months the deposit is non refundable.
For cancellations within 1 month of the event, the deposit is non refundable, however we will refund 50% of the balance paid.

Do you have Public Liability insurance?

Yes, We have full public liability insurance.
All our equipment is also P.A.T tested.
All documents are available at request.